These Terms of Service are the agreement for every OID Guard plan, including the Free plan and each paid plan. The person accepting them confirms that they are authorized to bind the organization identified during enrollment.
1. Agreement and authority
These Terms of Service (“Service Terms”) are between OID Guard and the business or organization identified during enrollment (“Customer”). They govern Customer’s OID Guard workspace, selected plan, and use of the OID Guard application and related services (collectively, the “Service”). “Authorized Users” are individuals Customer permits to use its workspace.
By checking the acceptance box and submitting enrollment, creating or using an account, or accepting an invitation to a Customer workspace, you agree to these Service Terms. If you accept for an organization, you represent that you have authority to bind it. The Service is intended for business use by people who are at least 18 years old.
2. The complete plan agreement
These Service Terms, the selected plan and price shown on the OID Guard pricing page, and the Privacy Policy form the agreement governing the Service. Checkout confirms Customer’s selected paid plan, billing contact, payment method, price, and renewal date; it does not create a separate set of service terms.
3. Accounts, Owners, and Managers
Customer must provide accurate enrollment and account information and keep it current. Customer is responsible for designating an Owner and any Managers, controlling invitations and access, promptly removing users who should no longer have access, and maintaining the confidentiality of account credentials. Customer is responsible for activity within its workspace except to the extent caused by OID Guard’s breach of these Service Terms.
4. Plans and usage limits
The selected plan determines limits such as active NOP operations, Authorized Users, evidence retention, and included features. Current plan limits are shown on the pricing page and become part of these Service Terms when Customer enrolls. Customer may not evade a limit by duplicating workspaces, accounts, suppliers, or identifiers.
If usage exceeds a plan limit, OID Guard may ask Customer to reduce usage or upgrade. OID Guard will not move Customer to a higher paid plan without Customer’s authorization.
5. Free plan
The Free plan does not require a payment method and remains subject to its published limits. OID Guard may change or discontinue the Free plan prospectively by providing reasonable notice when practicable. Free-plan data may be deleted after termination or prolonged inactivity, subject to applicable law and the Privacy Policy.
6. Paid subscriptions and automatic renewal
Paid subscriptions are billed monthly in advance. By completing checkout, Customer authorizes OID Guard and its payment processor to charge the displayed recurring price, applicable taxes, and authorized plan changes to the selected payment method on each monthly renewal date until canceled.
OID Guard will clearly display the price and renewal frequency before payment. Any price increase applies no earlier than a future renewal after reasonable advance notice. Customer is responsible for maintaining a valid payment method and for taxes that OID Guard is legally required to collect.
7. Cancellation, plan changes, and failed payments
Customer may cancel through billing controls made available to its Owner or by contacting [email protected]. Cancellation stops future renewals and takes effect at the end of the current paid billing period unless OID Guard states otherwise. Customer should cancel before the next renewal date to avoid the next charge.
Upgrades may take effect immediately with the price adjustment shown before confirmation. Downgrades take effect at the next renewal after Customer’s usage fits the lower plan. If a payment fails, OID Guard may retry the charge, request an updated payment method, limit paid features, or suspend the workspace after reasonable notice.
8. Seven-day first-payment fit guarantee
Subscribe with confidence. If OID Guard is not a fit within seven days of your first payment, contact us for a full refund. One refund per company; renewals are non-refundable.
To request the guarantee, email [email protected] from an address associated with the Customer account within seven calendar days after the first successful payment. Statutory refund rights, if any, are not limited by this section.
9. Customer Content
“Customer Content” means information Customer or its Authorized Users submit to the Service, including supplier mappings, products, SKUs, purchasing context, notes, assignments, decisions, uploaded files, and team information. Customer retains its rights in Customer Content. Customer grants OID Guard a limited right to host, copy, process, transmit, display, and back up Customer Content only as needed to provide, secure, support, and improve the Service and comply with law.
Customer represents that it has the rights and permissions needed to provide Customer Content and instruct OID Guard to process it. Customer controls what Customer Content is submitted and which Authorized Users may access it.
10. Privacy, security, and confidentiality
OID Guard handles personal information as described in the Privacy Policy. OID Guard will use reasonable administrative, technical, and organizational safeguards appropriate to the nature of information processed through the Service.
Each party may receive nonpublic business information from the other. The receiving party will use that information only to perform or receive the Service, protect it using reasonable care, and disclose it only to personnel and service providers who need it and are subject to confidentiality obligations, or when disclosure is legally required. This obligation does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction.
11. Acceptable use
Customer and Authorized Users may not use the Service to:
- violate law or another person’s rights;
- upload malicious code or attempt to bypass security, authentication, or plan limits;
- access another customer’s workspace or data without authorization;
- resell, sublicense, or provide the Service as a service bureau without written permission;
- reverse engineer or copy nonpublic Service functionality except where applicable law expressly permits it; or
- use monitoring results to make a false, deceptive, or unsupported certification claim.
12. Public records and Customer responsibility
The Service retrieves and organizes public Organic Integrity Database information and may preserve time-stamped historical results. Public source systems can contain errors, change without notice, or be unavailable. A missing, delayed, or changed public record does not by itself establish a supplier’s certification status or determine whether a product may be sold or represented as organic.
OID Guard does not issue organic certifications or replace Customer’s compliance program, certifier, legal counsel, or review of the current official record. Customer remains responsible for supplier approval, purchasing, production, labeling, release, recall, reporting, and regulatory decisions.
13. Third-party services
The Service may depend on hosting, email, payment, security, government-data, and other third-party services. Those providers may process information on OID Guard’s behalf or under their own terms. OID Guard is not responsible for an external system’s content, outage, or change, but will use reasonable efforts to select and manage providers appropriate to the Service.
14. Ownership and feedback
OID Guard and its licensors retain all rights in the Service, software, documentation, workflows, branding, and improvements, excluding Customer Content and public-source records. During the term, OID Guard grants Customer a limited, nonexclusive, nontransferable right for its Authorized Users to access the Service for Customer’s internal business operations.
If Customer provides suggestions or feedback, OID Guard may use them without restriction or payment, provided OID Guard does not identify Customer publicly without permission.
15. Service changes, support, and availability
OID Guard may improve or modify the Service. OID Guard will not materially reduce the core functionality of a paid plan during a paid billing period without a reasonable remedy, such as maintaining the affected feature through that period, offering a suitable alternative, or providing a prorated refund for the materially affected remaining period.
Unless OID Guard expressly agrees otherwise, the Service has no guaranteed service-level commitment. Maintenance, security events, third-party outages, and public-source availability may affect access.
16. Suspension and termination
OID Guard may suspend access when reasonably necessary to address a security threat, unlawful use, material breach, failed payment, or risk to the Service or other customers. When practicable, OID Guard will provide notice and an opportunity to cure before suspension.
Either party may terminate for a material breach that remains uncured 30 days after written notice, or sooner when the breach cannot reasonably be cured. When the Service ends, Customer’s access ends. OID Guard may retain or delete information according to the selected plan, the Privacy Policy, backup cycles, and legal obligations. Customer should export needed records before access ends.
17. Disclaimers
Except for express commitments in these Service Terms, the Service is provided “as available.” To the fullest extent permitted by law, OID Guard disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the Service or source data will be uninterrupted, error-free, or sufficient for Customer’s particular compliance obligations.
18. Limitation of liability
To the fullest extent permitted by law, neither party will be liable under these Service Terms for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or business opportunities, even if advised that such damages were possible.
To the fullest extent permitted by law, each party’s total liability arising from the Service will not exceed the greater of $100 or the amount Customer paid OID Guard during the 12 months before the event giving rise to the claim. These limits do not apply to payment obligations, misuse of the other party’s intellectual property, breach of confidentiality, indemnification obligations, fraud, willful misconduct, or liability that applicable law does not permit the parties to limit.
19. Customer indemnity
Customer will defend and indemnify OID Guard against a third-party claim arising from Customer Content, Customer’s unlawful use of the Service, or Customer’s material breach of Section 11, except to the extent the claim was caused by OID Guard. OID Guard will promptly notify Customer of the claim and reasonably cooperate. Customer may not settle a claim in a way that admits fault by or imposes an obligation on OID Guard without written consent.
20. Electronic communications
Customer agrees to receive account, billing, security, legal, and service communications electronically at the contact information associated with its account. Customer must keep that information current. Notices to OID Guard under these Service Terms should be sent to [email protected].
21. Changes to these Service Terms
OID Guard may update these Service Terms to reflect Service, legal, security, or business changes. OID Guard will provide reasonable advance notice of a material change. For an existing paid subscription, a material change ordinarily takes effect at the next renewal after notice. Changes required for law or security may take effect sooner. Continued use after the effective date constitutes acceptance where permitted by law.
22. General terms
Neither party is liable for delay caused by events beyond its reasonable control. Customer may not assign these Service Terms without OID Guard’s consent, except with a merger, reorganization, or sale of substantially all relevant assets; OID Guard may assign them as part of the same type of transaction. If a provision is unenforceable, it will be modified only as needed and the remaining provisions will continue. Failure to enforce a provision is not a waiver.
These Service Terms, the selected plan details, and the Privacy Policy are the complete agreement for the Service and replace prior discussions about the same subject. The selected plan controls its price, capacity, and included features; these Service Terms control all other aspects of the Service.
23. Contact
Questions about these Service Terms may be sent to [email protected].